Business performance in 5 steps – Article published online on

An efficient, profitable business is every entrepreneur’s dream. But the road from desire to reality is often complicated and full of the unexpected. It would be fantastic if there were a roadmap of the right decisions that would lead the business to the desired results… The closest thing to such a roadmap is a time-tested solution (since 1987), with more than 1 million companies applying it, although not very popular: ISO 9001:2015 certification – quality management.

Indeed, ISO 9001 does not excite enthusiasm because it requires consistency, rigour, attention to detail, rigorous risk assessments, weaknesses and implementation of corrective actions. If you could choose a CEO for your business, would you opt for an enthusiast, a free spirit, creative, innovative or for a calculated person, able to set clear and tangible objectives, organise processes, monitor and optimise them? Probably the second option would be the winner. Obviously, the two extremes are only meant to make it easier to understand, reality is more complex and we need moments of effervescence, of innovative sparks, of hope. So we do not recommend turning managers into robots or replacing them with software, but using this map that assists the management process and helps entrepreneurs navigate their unique, valuable ideas to performance: ISO 9001:2015 – quality management.

If you wish:
– to provide a high level of customer satisfaction and loyalty
– more motivated and competent employees
– high quality products and services
– high efficiency, fewer errors, less wasted time
– less risk
then the 5 steps are:

1. contact Systema –, to request a personalised offer of ISO certification services. Our colleagues will contact you immediately to clarify the details;
2. you will receive the offer within 2 hours after the necessary information has been established
3. you sign the contract, we establish the payment method and the date of the audit
4. Systema carries out the audit and prepares the necessary reports

The audit documentation is checked and the ISO 9001:2015 certificate is issued. Obviously, we make sure things are going well, with annual audits, surveillance and recertification audits every 3 years.

ISO 9001 certification is not mandatory, nor should it be a formality (we don’t want to open Pandora’s box with this topic). The ISO certification services market is a mature one, with several serious and well-known players (competition motivates us to always be better, so we thank our racing partners for keeping the game at a high level), but also with companies that, under the promise of delivering certification services, use technical details to merely simulate results. To implement an ISO 9001:2015 certified quality management system for real, always choose companies that offer accredited certification.

Accreditation means that certification bodies (the companies providing the certification) have themselves been assessed against internationally recognised standards to demonstrate their competence, impartiality and ability to perform.

Accreditation is the ability to distinguish a competent assessor who ensures that the choice of a certification or inspection body is an informed choice. An accredited certification body can prove to its clients that it successfully meets the requirements of international accreditation standards. The result is to reduce the risk of a client choosing and paying for an incompetent assessor, or even worse, going by results without any real basis.

Systema conducts audits and issues certificates with UKAS accreditation, EA-MLA member according to the ISO/IEC 17021:2015 accreditation standard. The Systema Group is one of the top five largest certification bodies in the world.

ISO 9001:2015 certification can be a great first step towards your business performance. Once you are convinced that this is the solution for you, you can take it to the ‘next level’ by turning to the other solutions in our portfolio: ISO 14001:2015 – Environmental management, ISO 22000/HACCP 2018 – Food safety, ISO 27001:2013 – Information security, ISO 28000:2007 – Supply security management, ISO 13485:2016 – Medical device quality management, ISO 45001:2018 – Occupational safety management, GMP + FSA – Good practice for feed safety, ISO/TS 16949:2009 – Quality management systems in the automotive industry.


About Systema

Systema SRL has been representing the United Registrar of Systems Ltd. group in Romania for 13 years, with headquarters in the UK and offices in over 40 countries, one of the largest certification bodies in the world. The main products and services are: ISO and TRUSTMARK certification, approved qualification courses, customer satisfaction monitoring systems.

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