Case study

Achieving business goals, regardless of the business area, is only possible when customers are satisfied.

How can we make business decisions if we don’t know what customers think? How can we grow the business and improve the way we work if we don’t know their expectations? All these questions are answered through honest dialogue with customers.

Customer feedback can show a mirror of the organisation from the perspective of its health, contributing to the awareness of the state of the management system, internal processes or products/services offered to customers.

In the case study written by our colleague Botond Szővérfi – ISO certification manager, we get answers to all these questions: methods, responsible and tools.

Case study – From procedure to success – ISO 9001 secrets for satisfied customers and entrepreneurs – Botond Szővérfi

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