{"id":23857,"date":"2019-05-07T06:45:57","date_gmt":"2019-05-07T06:45:57","guid":{"rendered":"https:\/\/systemaglobal.ro\/studiu-de-caz-de-la-procedura-la-succes-secretele-iso-9001-pentru-clienti-si-antreprenori-multumiti-botond-szoverfi\/"},"modified":"2024-02-15T12:46:00","modified_gmt":"2024-02-15T12:46:00","slug":"case-study","status":"publish","type":"post","link":"https:\/\/systemaglobal.ro\/en\/case-study\/","title":{"rendered":"Case study"},"content":{"rendered":"<p>Achieving business goals, regardless of the business area, is only possible when customers are satisfied.<\/p>\n<p>How can we make business decisions if we don&#8217;t know what customers think? How can we grow the business and improve the way we work if we don&#8217;t know their expectations? All these questions are answered through honest dialogue with customers.<\/p>\n<p>Customer feedback can show a mirror of the organisation from the perspective of its health, contributing to the awareness of the state of the management system, internal processes or products\/services offered to customers.<\/p>\n<p>In the case study written by our colleague Botond Sz\u0151v\u00e9rfi &#8211; ISO certification manager, we get answers to all these questions: methods, responsible and tools.<\/p>\n<p>Case study &#8211; From procedure to success &#8211; ISO 9001 secrets for satisfied customers and entrepreneurs &#8211; Botond Sz\u0151v\u00e9rfi<\/p>\n<p>To keep up to date with our recommended news, we invite you to follow our Facebook page and subscribe to our newsletter on the website <a style=\"font-size: revert;\" href=\"https:\/\/systemaglobal.ro\/en\/\">here<\/a><span style=\"font-size: revert;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Achieving business goals, regardless of the business area, is only possible when customers are satisfied. How can we make business decisions if we don&#8217;t know what customers think? How can we grow the business and improve the way we work if we don&#8217;t know their expectations? All these questions are answered through honest dialogue with [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17328,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[577],"tags":[703,634,702],"class_list":["post-23857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-posts","tag-case-study","tag-iso-9001-en","tag-study"],"acf":[],"_links":{"self":[{"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/posts\/23857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/comments?post=23857"}],"version-history":[{"count":2,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/posts\/23857\/revisions"}],"predecessor-version":[{"id":23889,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/posts\/23857\/revisions\/23889"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/media\/17328"}],"wp:attachment":[{"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/media?parent=23857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/categories?post=23857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systemaglobal.ro\/en\/wp-json\/wp\/v2\/tags?post=23857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}